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80 London Road West,
Guelph, ON N1H 2B7
Phone 519 824 6874
Toll Free 877 836 6874
Fax 519 824 5623
Email: info@londonhouse.ca
www.londonhouse.ca

Terms and Conditions

Reserving and paying for your Room 

To reserve your room, click the "Check Availability" button on the page or call us toll free at 1-877-836-6874 or email us at info@londonhouse.ca

Our prices are in Canadian dollars and the Harmonized Sales Tax (HST) of 13% is added to the final invoice.

We offer a 5% discount for stays of 2 - 6 nights and a 10% discount for stays of 7 nights and longer. To locate this discount on our website click on "Enhance your Stay" after you have selected your date and room.

Once your reservation is made you will receive an email confirmation (by mail on request) providing the details of your reservation and our cancellation policy. One week prior to your arrival, we will send a welcome email re-confirming your reservation details, arrival time, and special requests. The email will also provide you with travel directions.

We hold your reservation with your contact info and a credit card number. No payment is taken at the time of booking, and payment is due upon departure. (see our Cancellation policy and Payment terms below). For corporate invoicing, group reservations, or payments charged to a third party credit card, please contact us by telephone or email to make arrangements. 

Cancellation policy

Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of filling the space, thus we must uphold a strict cancellation policy. For stays of 1 - 6 days, a cancellation less than 48 hours prior to date of arrival will incur a one night room charge applied to the credit card on file. Stays of 1 week or more require a 1 week notice prior to date of arrival or room charges for 7 days will be applied to the credit card on file.  

If we can rebook the room no charge will be applied. 

Refunds

Any prepaid monies for a reservation or gift certificate for a confirmed reservation that is cancelled within the terms of cancellation (see above paragraph) may be applied in full to a reservation for another date. There are no cash refunds. 

No smoking policy

This is a non-smoking building. There will be a $200.00 charge applied to your invoice if smoking takes place in the room during your stay. Ashtrays are provided outside on the patio or the front porch.

Damage policy

The registered guest is responsible for any damages to the premises caused by wilful neglect or carelessness, and will be liable to the London House Bed & Breakfast for the cost of any replacements or repairs.

Payment terms

Payment by cash, travelers cheques, personal cheques, VISA, Mastercard, AMEX, EnRoute, JCB, Interac, PayPal or Bank transfer is accepted.

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Privacy Policy

Our Mission

At London House Bed & Breakfast we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at London House Bed & Breakfast. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation.

We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.

Security

At London House Bed & Breakfast we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.

Policy Modifications

London House Bed & Breakfast may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

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